At MaBrix, we care about your comfort and satisfaction. If you're not completely happy with your purchase, we’re here to help! Please review our return and exchange guidelines below:
Eligibility for Return & Exchange
You can request a return or exchange within 3 days of receiving your order if:
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The item is unused, unwashed, and in its original packaging
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Tags and labels are still attached
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The product is not part of a sale or clearance item (final sale)
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You received the wrong item, size, or a defective product
⚠️ For hygiene reasons, Garments (Dress Shirts, Dress pants, Casual Shirts, etc.) are non-returnable and non-exchangeable unless you received the wrong or damaged item.
How to Request a Return or Exchange
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Contact our customer service via WhatsApp or email within 3 days of delivery.
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Provide your Order ID, reason for return, and a photo if the item is defective or incorrect.
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Our team will guide you through the next steps and arrange pickup via PostEx or direct you to drop it at your nearest PostEx center.
Return Options
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Exchange: We’ll ship your replacement once the returned item is received and inspected.
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Refund: If you prefer a refund, it will be processed via bank transfer or Easypaisa/JazzCash within 5–7 business days after inspection.
Important Notes
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Shipping charges (if any) are non-refundable
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Returns that do not meet our policy (e.g., worn or damaged items) will not be accepted
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In case of size issues, one-time size exchanges are allowed (excluding undergarments)